- 254 Chapman Road Newark, DE,USA 19702
- Monday - Friday: 9 am - 6 pm
IT Support and Help Desk
Ensure your business runs smoothly with Starlink Nexus LLC’s reliable IT Support and Help Desk services. Our team is dedicated to resolving technical issues promptly, minimizing downtime, and enhancing productivity. From troubleshooting to proactive maintenance, we provide tailored support to meet your unique needs. Partner with us for expert IT help desk solutions that keep your systems running seamlessly
Our services include:
Knowledgeable, certified, india and USA in-house staff
- 24×7 coverage capability
- Online live support with chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with in-house help desk team
- On-site escalation support available on demand
- Branded customer satisfaction (CSAT) surveys
Help desk consulting
We provide full-fledged advisory help. We start from conducting a feasibility study. Then we advise you on a sourcing model, help desk team lineup, and cost breakdown. You also get recommendations on the best-suited help desk toolkit.
Help desk outsourcing
We follow ITIL standards to effectively resolve common (L1 help desk) and technical issues (L2, L3 help desk), enhancing end users’ experience and productivity.
We also provide white-label help desk services when issues are resolved under a customer’s trademark.
Customer service desk
We establish a single point of contact for customers to increase their satisfaction with your product/service.
By bringing in coordinated case management, rich self-support opportunities, and multi-channel communication, we can effectively and quickly resolve thousands of tickets a day.
Outsourced network operations center (NOC)
We provide 24/7/365 infrastructure monitoring and L2, L3 tech support to efficiently and quickly handle your IT infrastructure issues, as well as prevent defects.
Outsourced technical support
We ensure quick and cost-effective incident resolution and proactive problem management that relies upon the issues’ root cause analysis and continuous monitoring of your IT infrastructure.
Managed help desk services
We are ready to take over the entire help desk function, from establishing the process and handling L1-L3 issues to continuous help desk monitoring and improvement.